How do I return an item(s)?
We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within UAE, falls within a returnable category and is within the 14 days limit from the date of delivery, can be processed for return. Here are very simple steps that you can follow if you want to return item(s).
We understand that sometimes you may change your mind we facilitate simple and easy process for returning the product you bought, so here’s all you need to know about our returns and refunds.
- We’re more than happy to refund or exchange any item as long as it’s accompanied by a proof of purchase such as your receipt or delivery note.
- The item for return or exchange must be in its original sealed packaging and in perfect condition.
If you request a pickup service for the items to be returned or exchange, a charge of 35 AED will be applied.
What form of refund can i get?
Once the product has been evaluated and it’s eligible for return, we’re more than happy to refund any item as long as it’s accompanied by a proof of purchase such as your receipt or delivery note.
We’ll offer your full refund via your original payment mode.
The whole process, right from receiving your returned items in our Play box Toys, Near Remal Mall, Al Ain, UAE to running a check on the returned items and your bank processing the return, will take 2 to 3 weeks.
What if i receive an item with manufacturing defect?
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, kindly send back the item to Play box Toys, Near Remal Mall, Al Ain, UAE. We will then start investigating the problem.
We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.
If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.
If it’s already more than 14 calendar days from the date of delivery, we will repair the item.
Should you decide that you do not want a replacement and the return request was received within 14 calendar days from the date of receipt, we’ll offer your full refund via your original payment mode If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.
Products we can’t refund or replace
Products we can’t process for return are listed below:
- Books
• CDs/ DVDs
• Items on sale
• Electronic items where the original seal is broken
• Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
• Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
• Items that have been assembled, used, altered or installed, unless defective
• Items that were sealed and require their hygienic levels to be intact from the manufacturer Further exceptions are mentioned along with the product description.
How long does it take for the whole return and exchange process to be completed?
We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 4-5 working days from when we have received and evaluated the product.
The value of the item returned will be credited to your Play Box Toys account within 2-3 working days from when we have received and approved your product return.
What delivery destinations does the Play Box Toys return policy apply to?
Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination. If you have any further queries regarding our returns policy, please drop us a line at.
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